Frequently Asked Questions

Yes, advance dining reservations are recommended and can be made up to 60 days in advance. There is also a variety of quick-service and snack locations to choose from. We will assist with suggesting restaurants and making dining reservations for your tour days.

Strollers, wheelchairs and ECVs are available to rent throughout  Walt Disney World theme parks & Downtown Disney. They cannot be rented in advance and are available on a first-come, first-served basis.

More information can be found here:

Disney Stroller Rentals

Disney Wheelchair Rentals

Disney ECV Rentals

Guests who use a stroller or mobility device when visiting Walt Disney World Resort have a variety of options including using a personally-owned stroller or mobility device, renting through ScooterBug—the Disney Featured Provider—or renting from another third-party company.

ScooterBug, a private mobility rental company in the Central Florida area, is the Disney Featured Provider to offer stroller, wheelchair and ECV rentals at Walt Disney World Resort theme parks and Disney Springs in addition to length-of-stay rentals for Guests staying at Disney Resort hotels. When Disney Resort hotel Guests choose to rent through ScooterBug, the Guest does not need to be present when the equipment is delivered to the Resort hotel. ScooterBug will work with Disney Resort Cast Members to manage deliveries and returns of rented strollers, ECVs and wheelchairs. Pre-orders and deliveries of mobility rentals through ScooterBug to Disney Resort hotels are available by visiting or calling (800) 726-8284.

Other third-party rental companies are listed below.

Kingdom Strollers: (407) 271-5301

Orlando Stroller Rentals: (800) 281-0884

Magic Strollers: (866) 866-6177


CARE Scooter Rentals: (800) 741-2282

Buena Vista Scooter Rentals: (866) 484-4797

Best Price Mobility: (866) 866-3434

Apple Scooter: (800) 701-1971

Yes, Disney theme park tickets must be purchased in advance in order to book a tour with us. Disney also currently requires park reservations to be made, but this will be changing in 2024. Universal Studios/Islands of Adventure, SeaWorld and Legoland do not require advance ticket purchase or park reservations.

Disney has implemented the new Genie+ system and for the ease of your tour we require each guest to possess Genie+ on their My Disney account. The cost for Genie+ ranges from $15 to $30 plus tax. Disney sets this variable price which is based on non-peak vs. peak periods and Genie+ will be added to your account the morning of each tour day by your host. You will be required to purchase your Individual Lightning Lane (ILL) ride on each tour date (one set ride per park and the cost ranges from $10 to $22 per person with the variable cost being set by Disney). Genie+ can’t be purchased in advance and your tour host will facilitate this transaction each morning including ILLs.

You are welcome to email a preferred ride list to the office, but it’s not required. Your tour host will contact you between 5 to 6 pm the night before your tour to discuss details such as meeting time/location and preferred rides.

We will reach out to you!

Allow us to put your mind at ease with our professional insight on planning your VIP concierge tour. If you have any basic questions, please check out our FAQs page. If you would like more information about an Elite VIP Tour, please fill out our contact form and a tour expert will reach out to you very soon.

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